At Tony H Mayar, your satisfaction is at the heart of everything we do. Every product we create is carefully crafted with attention to detail, ensuring you receive only the finest quality. However, we understand that sometimes situations may arise where you need to return or exchange a product. Our Refund & Return Policy has been designed to give you a clear, fair, and hassle-free experience while shopping with us.
This page explains how returns, refunds, and exchanges work at Tony H Mayar. Please read it carefully before making a purchase.
1. General Overview
We want you to shop with confidence, knowing that if something isn’t right, we are here to assist you. Our return and refund process follows three core principles:
- Transparency – Clear rules so you always know what to expect.
- Fairness – Treating every customer with respect, no matter the situation.
- Flexibility – Offering reasonable timelines and solutions to ensure satisfaction.
2. Eligibility for Returns
Not every item can be returned, but most products are eligible if they meet the following conditions:
- The item should be in brand-new condition, never worn or washed, and returned with its original.
- All tags, labels, and packaging should remain intact.
- The request for return must be raised within 7 days of receiving the product.
Note: For hygiene reasons, certain items such as undergarments, swimwear, and accessories like earrings may not be eligible for return.
3. Return Process – Step by Step
To make returns simple, we’ve created a clear process:
- Initiate Request: Email us at contact@tonyhmayar.com or call +91 9876544321 with your order details.
- Approval: Our customer support team will verify your request within 48 hours.
- Pickup/Drop-off: We will arrange a pickup from your address or guide you on how to send it back.
- Inspection: Once we receive the item, it undergoes a quality check.
- Resolution: Based on eligibility, we process your refund or exchange.
4. Refunds – How They Work
Refunds are processed based on your original payment method:
- Online Payments (Credit/Debit Card, UPI, Wallets): Refund will be initiated within 7–10 business days.
- Cash on Delivery Orders: You will be asked to provide your bank details for a direct transfer.
- Partial Refunds: In cases where only part of your order is eligible, we will process refunds accordingly.
5. Exchanges
We understand that sometimes you may love the product but need a different size, color, or variation. In such cases:
- Exchanges are possible if the requested item is in stock.
- If the item is unavailable, we will issue a refund or store credit.
- Store credit can be used on your next purchase within 6 months.
6. Non-Returnable Items
The following items are generally non-returnable unless received in a defective or damaged state:
- Personalized/customized products.
- Clearance or sale items marked as “Final Sale.”
- Gift cards and vouchers.
7. Damaged or Defective Products
Your satisfaction matters most. If your purchase happens to arrive with any fault or damage:
- Report it to us within 72 hours of delivery.
- Share clear pictures of the product via email.
- After verification, we will either replace the product or issue a full refund.
8. Frequently Asked Questions
Q1: Is it possible to cancel my order once it has been placed?
Yes, you can cancel within 24 hours of placing the order. Once the product has been shipped, cancellation is no longer possible.
Q2: Who pays for the return shipping?
If the return is due to a defective or incorrect product, Tony H Mayar covers all costs. For personal preference returns (like change of mind, wrong size ordered), the shipping charges may be borne by the customer.
Q3: How long does it take to process a refund?
Refunds are usually processed within 7–10 business days after the returned product passes quality checks.
Q4: What if my refund is delayed?
In rare cases, banking delays may occur. If you haven’t received your refund after 15 working days, please contact our support team for assistance.
Q5: Can I return a product bought during a sale?
Products bought during a sale may be non-returnable unless received damaged or defective. Specific details will always be mentioned on the product page.
9. Customer Responsibility
We request our customers to ensure:
- The product is packed securely before sending it back.
- The return request is raised within the stipulated timeline.
- Any misuse, damage caused after delivery, or wear and tear due to regular use will not be eligible for return/refund.
10. Our Promise
At Tony H Mayar, we value every customer and strive to provide luxury fashion with trust. Our policies are designed to protect both you and us, ensuring every transaction is smooth and stress-free.
Your happiness with our products is our top priority, and we will always go the extra mile to make things right.
Contact Us
If you have any questions or need assistance with returns and refunds, feel free to reach out:
- Email: contact@tonyhmayar.com
- Phone: +91 9876544321
- Address: Delhi, India
We’re here to help you.
Final Note
Shopping with Tony H Mayar means more than buying fashion — it’s an investment in quality, exclusivity, and trust. Our Refund & Return Policy reflects our values: fairness, transparency, and a customer-first approach.
By shopping with us, you agree to the terms laid out in this policy. Thank you for choosing Tony H Mayar, where luxury meets integrity.
